Serving Easton, Allentown, Bethlehem
 and the Lehigh Valley
Phone (610) 253-0342

The personal computer has become as essential a part of today's business and household as the telephone, television and VCR.  Every day we hear about new and innovative ideas for increasing personal productivity and improving our understanding of the increasingly complex world around us.  Computer literacy and a practical familiarity with word processing, spreadsheets, presentations, databases, email and the internet are becoming essential skills in both the workplace and at home.

The Windows Operating System

Windows provides an operating environment within which the computer user and computer programs efficiently and effectively communicate.

   System Utilities
   Managing Files
   System Maintenance and security
   Backing up files

Word Processing

   Letters, envelopes and reports
   Address labels, postcards, etc.
   Spelling and grammar
   Tables and columns
   Images and graphs
   Importing spreadsheets


   Budgeting and forecasting
   Summing columns and rows
   Charts and graphs


   Presentation objectives
   Master templates
   Animation and sounds
   Interactive techniques and options


    Designing tables
   Accounts receivable and payable
   Inventory control
   Special purpose reports
   Contact management databases


   Addressing messages
   Forwarding and replying
   Filing messages
    Attaching files and photos


   Using web browsers
   Kid-safe resources
   Internet auctions
   Portfolio/investments tracking
   Internet security

Creating Web Sites

   Web site design and maintenance
   Business and family home pages
   Electronic commerce
   Search engine registration

Personalized Training Techniques

Computer training is conducted on an individualized basis using a technique developed by the Army - "Performance Oriented Training". Years of practical experience in applying this technique are applied to the specific requirements of the client and builds on those skills already mastered. This permits "personalization" of training and avoids wasting the client’s valuable time and energy.

Each training session includes a demonstration of how the selected software program can best satisfy the client’s requirements, followed by step-by-step hands-on instruction using the same techniques, then an objective evaluation of the client’s ability to use the program without instructor assistance. The training objective is achieved when the client reaches a satisfactory level of competence and confidence.

Following the initial orientation session, it is recommended that individual training be limited to a maximum of two hours a week with the client applying and practicing these skills in between weekly training sessions.

Experience indicates the average client wanting to master one or two of these programs will need no more than two to four sessions to completely achieve the desired level of competence.


Bob Totten has been an active computer user for more than 40 years.  His background includes 27 years as an Army engineer officer where he used the analytical power of the computer to develop space based global mapping programs, analyze and improve complex strategic nuclear war plans, support Star Wars technology development and manage a variety of military research, development and acquisition programs

During his second career, Mr. Totten applied this experience to design, create and manage a state-of-the-art electronic warfare laboratory at Fort Monmouth, New Jersey.

For the past 20 years he has applied his extensive practical knowledge and experience with programs such as Microsoft Word, Excel, Access, Power Point, Publisher, Front Page;  WordPerfect, Quattro Pro, Paradox, Presentations and Info Central; Intuit Quickbooks, Quicken for Home & Business; and a variety of other programs to help individuals and businesses take advantage of these powerful tools.

He is dedicated to helping clients develop and enhance their own skills and abilities to apply these tools to their own individual needs.

Mr. Totten is a graduate of the United States Military Academy at West Point as well as the University of California at Los Angeles.

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Copyright © 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009,2010, 2011, 2012, 2013, 2014 Bob Totten.
Updated February 2015